Re: This happens every year...

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Posted by Pier on June 03, 2000 at 06:58:28:

In Reply to: This happens every year... posted by CB on May 20, 2000 at 12:28:36:

: I offer a prix fixe menu which changes nighly. Last night I offered Soft Shell Crabs...along with a brief menu description detailing what a Soft Shell is. Early season cost for top quality Jumbo's is $3.70 @ pop...I give 2 per order. Inevitably some dweeb orders them thinking he/she's getting crab legs and sends them back to the kitchen.
: The waitstaff was told that this year, I won't accept returns. Sho'nuff, it happened again. The customer was politely informed that his request for a re-make wouldn't be honored...unless he paid for the crabs. They went ballistic and walked-out. Was I right or wrong?

:I'd make doubly sure that your wait staff is explaining to your customers exactly what they'll be receiving if they order them, (some people just don't get it by reading about it,) thus trying to avoid the confusion up front, but always honor the customer's request, regardless how bogus, unless for some reason you don't want them coming back.

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