Re: responsibility

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Posted by shb on March 18, 2000 at 14:38:36:

In Reply to: responsibility posted by Brenda on December 03, 1999 at 10:14:52:

Dear Brenda,
You are all too right about certain waitstaff not comprehending the business of "hospitality".I think the business, like all other businesses today, is experiencing a major shortage of dedicated people. Is it a generational thing ?
I started in the restaurant business 20 years ago when everyone I worked with was proud of what they did - dedicated to the success of our boss. More money for the boss meant more money for us. WHAT A CONCEPT !!! Please help me understand what's going through the mind of someone your age. I didn't go to school for this, but it has been an extremely fruitful career for me. Lets try and convince our angry young people to take a chill and realize that whenyou do something good for someone in return you get something good. After the learning part is over, you do GREAT, you feel better about yourself, and you are earning alot more $$$$
A dedicated CHEF( I make less than waitstaff, but I truly love my job): I have been a waitress for a few years. One thing that
: the restraunt industry needs to do is teach new
: waitstaff that it is their RESPONSIBILITY to be sure
: the CUSTOMER is happy. You as a server are supposed
: to go out of your way to accomidate the customer.
: They are not there to pay your wages. But if you are
: good at what you do, and treat each and every table
: like they are the most important client that you
: have right now, the customer will most likely
: leave you grateful that you did. The restraunt business
: is not there for the customers to give the waitstaff
: a relaxing event. You are there to provide a good
: experience for the diner. I work in a restraunt where
: this is not commonly practiced, most of the staff is
: still in high school. Management needs to learn that
: in order to make profit, you need to be willing to
: hire a GOOD staff. Even if it means digging further
: into the pocket. In the long run they would have
: repeat satisfied customers. Not disgruntled customers
: who spread the word.
: If I ever wait on you, you can be assured I am there
: to serve you, not the other way around.

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