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Posted by Brenda on December 03, 1999 at 10:14:52:

I have been a waitress for a few years. One thing that
the restraunt industry needs to do is teach new
waitstaff that it is their RESPONSIBILITY to be sure
the CUSTOMER is happy. You as a server are supposed
to go out of your way to accomidate the customer.
They are not there to pay your wages. But if you are
good at what you do, and treat each and every table
like they are the most important client that you
have right now, the customer will most likely
leave you grateful that you did. The restraunt business
is not there for the customers to give the waitstaff
a relaxing event. You are there to provide a good
experience for the diner. I work in a restraunt where
this is not commonly practiced, most of the staff is
still in high school. Management needs to learn that
in order to make profit, you need to be willing to
hire a GOOD staff. Even if it means digging further
into the pocket. In the long run they would have
repeat satisfied customers. Not disgruntled customers
who spread the word.
If I ever wait on you, you can be assured I am there
to serve you, not the other way around.

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