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Posted by Posted by: Joe Burul on Fri Jan 17 15:35:22 1997 :

I am a retired Headwaiter. After 35 years in the business, I came torealize that you will serve both the best and the worst customers. Anybodycan take care of the nice ones, it` the difficult customers that it becomesa challenge to make themhappy. And when you do, you are a professional.

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