Posted by Linus on January 17, 19100 at 16:15:52:
In Reply to: Bad Service posted by Massimo Spada on January 13, 19100 at 10:08:50:
I agree. I think that the Owner, Head Chef, and Manager are responsible for ensuring that the level and quality of service measures up to the price tag for a meal. A waiter can have a bad day, just like a chef or manager, but someone has to set and enforce a code of behavior so that the customer doesn't suffer for it.
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