Posted by Toni Christina Schimmel on April 22, 1999 at 11:09:19:
In Reply to: Re: All complainers- posted by Michelle on January 04, 1999 at 13:25:07:
: : : Maybe you should read through some of these complaints. As for staying home if we cannot keep a good attitude, it's people like you that think the customer is there to please you that bring restaurants down. It's a competitive business and many owners lose lots of money when servers have the kind of attitude you have. A fine restaurant will often change the mood of the individual that walks in stressed.
: : : Yes, dining is supposed to be an enjoyable experience, however, if it is not and it's because of the service, you get little if any tip from me!
: : : Tipping is at the discretion of the customer, it's not your right.
: : Well said. It is too often the jerk who is serving you does everything possiable to insure you will never come back to the establishment and then expects a 20 percent tip for his effort. It is high time the public at large puts a stop to exceptions from a minimum wage appling to resturant workers. Today the kids at McDonalds get more than minimum. It is not because they are generous but they
: : have to pay more to get workers and there is usally a help wanted sign in the window.
: I can definitely understand where that person is coming from when they described some customers that walk into restaurants completely stressed out and downright rude! I realize in this day and age there are many things to get frazzled about,but, when you enter an eating or drinking establishment you're left to assume that what the customer wants IS to relax a little. Take some of the pressures off for a little while. So, when a customer finds a convenient target(waiter or bartender) to vent their frustrations (it happens all the time) you have to wonder if they were taught manners. Many customers react like spoiled children. When Schimmel talks about the waiters expecting the customer to change the waiter's mood is irrational thinking. You're completely missing the point! Common courtesy and civility is what's needed. Not only in the customer/waiter relations but, maybe, also, in our day to day life. Remember, Schimmel and Bart, Restaurant servers are people,too,not robots. When THAT happens you customers will REALLY feel you're getting screwed.
Well, your last line says it all! Your animosity shows me that you my want to look into a new vocation. As for expecting the waiter to change a mood, that was not said. I believe that you may want to visit a 5 star restaurant one day and see what a difference a good server can make in someones attitude. These ladies and gentlemen make very good money in their field and it's because they are professionals and are very aware of how they can make the difference.
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