Re: Rude waitpersons!

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Posted by mel on January 26, 2001 at 11:33:05:

In Reply to: Re: Rude waitpersons! posted by Carolyn on December 27, 2000 at 12:55:08:

: In order to correct the wrong it is often best to speak with the manager of the restaurant for full acknoledgement. Ask for another food server if treated this way in the future. Most managers would prefer to know because it is possible that this foodserver never informed anyone that you were unhappy with the service. Any good manager realizing that they could loose repeat business would have appologized and most likely given some kind of comp wether it was a desert or a discount on your meal or possibly even the entire meal. And on top of that this food server would have been reprimanded and the incident would not occur again. I am a retired foodserver, no one deserves poor service and rude treatment. Someone who treats customers that way should not be in the business!

i totally agree! my husband and i manage a cafe and we cant be there all the time of course. so i rely on my regulars to give me feedback on my new waitresses. how they are treated is very important to us. being rude, especially to local regular customers is unexceptable. my customers like the fact that i am interested in their opinions, want their feedback even if its not great. why cant some people understand that if the resturant doesnt make money neither do they? customers pay your paycheck, so being rude gets you no where. i wouldnt have tipped either. mel

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