Re: responsibility

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Posted by shb on March 18, 2000 at 14:19:24:

In Reply to: responsibility posted by Brenda on December 03, 1999 at 10:14:52:

: I have been a waitress for a few years. One thing that
: the restraunt industry needs to do is teach new
: waitstaff that it is their RESPONSIBILITY to be sure
: the CUSTOMER is happy. You as a server are supposed
: to go out of your way to accomidate the customer.
: They are not there to pay your wages. But if you are
: good at what you do, and treat each and every table
: like they are the most important client that you
: have right now, the customer will most likely
: leave you grateful that you did. The restraunt business
: is not there for the customers to give the waitstaff
: a relaxing event. You are there to provide a good
: experience for the diner. I work in a restraunt where
: this is not commonly practiced, most of the staff is
: still in high school. Management needs to learn that
: in order to make profit, you need to be willing to
: hire a GOOD staff. Even if it means digging further
: into the pocket. In the long run they would have
: repeat satisfied customers. Not disgruntled customers
: who spread the word.
: If I ever wait on you, you can be assured I am there
: to serve you, not the other way around.

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