Posted by L. Meyer on February 29, 19100 at 14:08:34:
In Reply to: Re: All complainers- posted by ED on September 04, 1999 at 14:01:10:
: : : Maybe you should read through some of these complaints. As for staying home if we cannot keep a good attitude, it's people like you that think the customer is there to please you that bring restaurants down. It's a competitive business and many owners lose lots of money when servers have the kind of attitude you have. A fine restaurant will often change the mood of the individual that walks in stressed.
: : : Yes, dining is supposed to be an enjoyable experience, however, if it is not and it's because of the service, you get little if any tip from me!
: : : Tipping is at the discretion of the customer, it's not your right.
: : Well said. It is too often the jerk who is serving you does everything possiable to insure you will never come back to the establishment and then expects a 20 percent tip for his effort. It is high time the public at large puts a stop to exceptions from a minimum wage appling to resturant workers. Today the kids at McDonalds get more than minimum. It is not because they are generous but they
: : have to pay more to get workers and there is usally a help wanted sign in the window.
I am a server and a high end resturant. I agree that there are many servers out there who expect a 20 percent tip for bringing out their drinks and asking them how the customer is doing today. Good service should not only include prompt service but courtiousness and the ability to read your customers needs. Some servers seem to forget that the customer is always right! No matter what! There are many ways to handle challenged customers in a professional way. Not only will the customer be happy but I guarantee the tip will be better. Tipping is a very important part of a servers income, therefore the server should be prepared and know how to get the best tip!
Post a Followup